Frequently Asked Questions

  1. What is the Cummins Learning Center?
  2. For whom is the Cummins Learning Center intended?
  3. How do I obtain access to the Cummins Learning Center?
  4. What if I have forgotten my username and/or password?
  5. What type of learning content is available?
  6. What are the system requirements?
  7. How do I perform activities within the Cummins Learning Center (e.g. locate and complete a course)?
  8. How do I browse the catalog?
  9. How do I search the catalog?
  10. Who do I contact if I need additional information?



What is the Cummins Learning Center?

The Cummins Learning Center is a Learning Management System (LMS) that helps manage learning activities. Activities such as a course can be assigned to you. Alternatively, you can search and sign up for learning activities that fit your need. Completion of learning activities will be recorded for future reference.




For whom is the Cummins Learning Center intended?

The system is currently in the process of being launched globally for both Cummins employees and other stakeholders who have a need to access Cummins learning content.




How do I obtain access to the Cummins Learning Center?

Go to the New Access Request. Note: It is important to make every effort to ensure you only request and subsequently receive one Cummins Learning Center user account.




What if I have forgotten my username and/or password?

You can click Forgot Username and/or Forgot Password on the home page (in gray login area of screen) and follow instructions to obtain information (if available). If the system is unable to retrieve your username and/or password, see "How do I obtain access to the Cummins Learning Center?" above for further instruction.




What type of learning content is available?

Learning content is varied and available in multiple formats including but not limited to eLearning and instructor-led (both within a classroom setting and through the use of virtual training tools). The content a user is able to view is dependent on access granted. Content is continuously being added to the system; you are encouraged to check back frequently.




What are the system requirements?

Some learning content within the Cummins Learning Center is designed for use on specific browsers and/or operating systems. For example, Apple mobile devices (e.g. iPad) do not support Flash therefore content developed using Flash must be launched from a computer that supports such technology.

 

 

Windows System Requirements Internet Voice (VoIP) Requirements
• Windows XP, Windows Vista or Windows 7 • sound card, speakers
• IE 7, IE 8, IE9*, IE 10* • microphone
• 28.8 kbps or faster Internet connection  
• P350+ MHz, 128+ MB memory  
• 800x600 16-bit color display or better  

 

 

*Some content in the Cummins Learning Center experiences playback issues on the newer Internet Explorer browsers. These issues can include content not loading at all in the content window, or functionally in the content not working correctly. These issues can be resolved by switching the browser to a mode called "Compatibility view." Please click here for instructions to turn on this mode in IE9 or IE10.*  

 

If you need to upgrade your browser, you can download the latest version of Internet Explorer from Microsoft. Note your employer may limit or restrict your ability to download or install software.




How do I perform activities within the Cummins Learning Center (e.g. locate and complete a course)?

Detailed user guides are available for various roles within the system. Click here to go to the user guide page.




How do I browse the catalog?

The catalog can be accessed through multiple ways in the system. One way is to browse through available courses. To do this, click on the Catalog link in the Knowledge Center portlet located on the home page.

Catalog Search Image A


This will display the top level in the catalog. From here, courses can be located by clicking on content headings.


Catalog Search Image B





How do I search the catalog?

The catalog can be accessed through multiple ways in the system. One way is to search for available courses. To do this, from the home page click in the search box of the Knowledge Center portlet. Type what you are searching for and click Search.

Catalog Search Image C

Relevant courses will be returned in the search results. Some courses in the Cummins Learning Center are for specific users and may not show in results for everyone



Who do I contact if I need additional information?

If you've reviewed the support page and haven't found the answer you are looking for, please go to the Contact Support tab to submit a ticket.




How to Request Access

If you are a Cummins Inc. employee, your account has already been activated in the Cummins Learning Center.  All you need to do is log in with your WWID and CED password.


If you are not a Cummins Inc. employee, you must first obtain a Cummins issued ID (WWID or Cummins Online Account).  You must then be granted an active user account within the Cummins Learning Center to gain access. Steps for obtaining a Cummins issued ID and Cummins Learning Center user account are listed below.

 

 


Step 1: Verify you are unable to log in

From the Cummins Learning Center home page, enter Username (WWID or Cummins Online Account) and Password then click Login.

 

If you receive an "Unauthorized" message when attempting to login, you have entered your username and password correctly, but do not have an active Cummins Learning Center account. Go to Step 4 to request your account.

 

If you recieve the Cummins Online Account Invalid Username or Password page, go to Step 2.

 

Note: Cummins Inc. employee accounts are already set up through your WWID account.




Step 2: Confirm if you have a WWID or Cummins Online Account

Go to Forgot Username on the Cummins Online Account page, enter your email address and click Submit. Your username will be provided, if one exists.

 

If you know your username, go to Forgot Password on the Cummins Online Account page and follow the prompts to receive your password. Once you've received your password, attempt to login to the Cummins Learning Center.

 

If you receive an "Unauthorized" message when attempting to login, you have entered your username and password correctly, but do not have an active Cummins Learning Center account. Go to Step 4 to request this account.

 

If you recieve the Cummins Online Account Invalid Username or Password page or believe you do not have a Cummins issued account (WWID or Cummins Online Account), go to Step 3 to set up a Cummins Online Account.

 

Note: It's important to make every effort to ensure you only request and subsequently receive one Cummins Learning Center user account.




Step 3: Request a Cummins Online Account

Click here to request a Cummins Online Account.


Once your Cummins Online Account is registered, go to Step 4 to request your Cummins Learning Center Account.




Step 4: Request user account within the Cummins Learning Center

Click here to request Cummins Learning Center account through our help system.


Note: In order to set up a Cummins Learning Center account, you will need to provide several pieces of information to validate your access. Please provide as complete information as possible, as this will expedite your request.




Still having trouble??

We understand this is a bit confusing. If you still need assistance, click here to submit a ticket through our help system.

 




System Guides

Cummins Learning Center has a variety of user roles. We have created guides to provide a more detailed explanation of how to perform specific tasks within the system. Please review the guide appropriate to your role(s) below.

 
















 


Contact Cummins Learning Center Support

If you've reviewed the help information and are not able to find what you were looking for, please submit a ticket to the Cummins Learning Center support team. When submitting a ticket, provide as much information as possible regarding your issue. Providing specific course information or steps to duplicate your issue will help us to more quickly resolve your question.


For security purposes, you must log into the help system with a Cummins issued account (WWID or Cummins Online Account). This would be the same account you use to log into the Cummins Learning Center.


Our help system will provide you a ticket number. You can use the ticket number OR a Cummins WWID to review the status, if desired.


Please click here to submit a support ticket. A Cummins Learning Center support contact will respond to your request soon.